Shipping, Returns & Policy

Our Commitment to Quality

At Maison Blooms, every bouquet is hand-crafted and meticulously inspected before it leaves our studio. We take immense care in hand-crafting and packaging every order to ensure it reaches you in pristine condition.

Order & Return Policy

Due to the bespoke, handmade nature of our floral arrangements, we do not accept returns or refunds for "change of mind" purchases. We encourage you to carefully review the product descriptions, dimensions, and photos before completing your order.

We will accept returns or process refunds only if:

-The incorrect product or size is delivered.

Please note that minor variations such as slight differences in design details, stem placement, or packaging are a natural characteristic of handmade artistry and do not qualify for returns.

Shipping & Transit Responsibility

Once your parcel is handed over to our shipping carrier, responsibility for its safe journey transfers to them.

While we are not liable for packages that are lost, stolen, or delayed once dispatched, we are committed to supporting you should an issue arise. We strongly recommend ensuring all delivery information is accurate at checkout, as Maison Blooms is not responsible for delays or additional fees resulting from incorrect shipping details provided by the customer.

Estimated delivery time (after dispatch):
NZ: 2–6 business days
Worldwide: 4–10 business days (Estimated, not guaranteed)

For faster delivery, Express Shipping is available at checkout.

This guarantee applies to delivery delays caused by the carrier and excludes incorrect addresses or unforeseen circumstances.

Returns & Cancellations

Returns: Due to the bespoke, handmade nature of our floral arrangements, we do not accept returns or exchanges for "change of mind" purchases. We encourage you to carefully review the product descriptions, dimensions, and photos before completing your order.

Cancellations: If you wish to cancel an order, please contact us immediately. Cancellations or rescheduling must be confirmed by speaking with our team within 24 hours of ordering. A $10 NZD service charge will apply for cancellations. No cancellations or refunds are available after this time. 

Substitutions

Because our arrangements are hand-crafted works of art, we occasionally source unique materials to maintain the high standard of your design. In the rare event that a specific bloom or component is unavailable, we reserve the right to substitute it with an item of equal or greater value. We ensure that any substitution is carefully chosen to preserve the original beauty, color palette, and integrity of your arrangement.

 

Bespoke & Custom Floral Art

Bring your vision to life.

At Maison Blooms, we understand that sometimes you have a specific vision that deserves a one-of-a-kind touch. Whether you are looking for a bespoke arrangement to match a specific color palette, a commemorative piece for a major life event, or a completely original design, I am here to hand-craft it for you.

How it works: My bespoke service is a collaborative process. We start by discussing your requirements—your preferred color scheme, the occasion, the size of the arrangement, and any specific flowers or textures you have in mind.

Once we have finalized the details, I personally select every premium stem and ribbon to curate a piece that is uniquely yours.

Ready to start a custom creation? Please share a few details below or send me a message through our social media channels with your ideas, and let’s begin crafting your perfect, everlasting bouquet.

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