Due to the bespoke, handmade nature of our floral arrangements, we do not accept returns or refunds for "change of mind" purchases. We encourage you to carefully review the product descriptions, dimensions, and photos before completing your order.

Please note that minor variations such as slight differences in design details, stem placement, or packaging are a natural characteristic of handmade artistry and do not qualify for returns.

Once your parcel is handed over to our shipping carrier, responsibility for its safe journey transfers to them.

While we are not liable for packages that are lost, stolen, or delayed once dispatched, we are committed to supporting you should an issue arise. We strongly recommend ensuring all delivery information is accurate at checkout, as Maison Blooms is not responsible for delays or additional fees resulting from incorrect shipping details provided by the customer.

This guarantee applies to delivery delays caused by the carrier and excludes incorrect addresses or unforeseen circumstances.

Returns: Due to the bespoke, handmade nature of our floral arrangements, we do not accept returns or exchanges for "change of mind" purchases. We encourage you to carefully review the product descriptions, dimensions, and photos before completing your order.

Cancellations: If you wish to cancel an order, please contact us immediately. Cancellations or rescheduling must be confirmed by speaking with our team within 24 hours of ordering. A $20 NZD service charge will apply for cancellations. No cancellations or refunds are available after this time.

For all custom-made floral arrangements, a 50% non-refundable deposit is required to secure your order and begin the design process.

Once the design process has begun, the 50% deposit cannot be refunded, even if the order is canceled by the customer. The remaining balance is due upon completion and prior to shipping. By proceeding with a custom order, you acknowledge and agree to these terms.

Because our arrangements are hand-crafted works of art, we occasionally source unique materials to maintain the high standard of your design. In the rare event that a specific bloom or component is unavailable, we reserve the right to substitute it with an item of equal or greater value. We ensure that any substitution is carefully chosen to preserve the original beauty, color palette, and integrity of your arrangement.